Case Studies Details
Auto Dealer with customer service issues
Large Auto Dealership in Texas with multiple locations
Customer bears the brunt of an electricity supplier’s financial issues and turns to APPI Energy for resolution.
Customer had procured electricity through the APPI Energy program but requested that APPI Energy negotiate with a local electricity supplier because of an existing family relationship. APPI Energy handled the contracting although the supplier was not a “preferred APPI Energy supplier”. The current, local electricity supplier sold its existing book of customers to another electricity provider. Through the sale, vital contract information, including pricing, was misplaced by the two suppliers resulting in the customer receiving electricity bills that were incorrect and significantly higher than expected. The customer immediately contacted APPI Energy management.
Through research, APPI Energy was able to provide the new supplier with contract copies and detailed information due to its database and meticulous tracking of customer information. The new electricity supplier refunded the customer thousands of dollars in overcharges.
Subsequent contract negotiations placed the customer with an electricity supplier with the proper customer service and billing history to ensure accurate bills.
In addition to electricity procurement and customer service assistance, the dealership is reviewing a lighting redesign and retrofit project to further reduce energy costs.